• Regular processing time: 1 - 10 Business Days (2 Weeks)
• Business days are Monday - Friday, excluding weekends and holidays
• Please note that any changes to your order will result in a longer processing time.
• During special sales and shop events this time may be extended and will be communicated on our website on the cart page.

• If your order contains any special order products, the processing time is 1 - 15 business days (3 Weeks)
• Business days are Monday - Friday, excluding holidays and out of office holidays.
• Please note that any errors and changes to your order will result in a longer processing time.
• During holidays and shop events this time may be extended or temporarily closed and will be communicated on the shop announcement header.

• For Preorder order products, the processing time will be displayed on the corresponding product page. Generally the processing time is up to 20 - 30 business days.
• Please note that any errors and changes to your order will result in a longer processing time.

• USPS and UPS shipping based on weight
• Complimentary Shipping on orders $100+ (Up to 4lbs)

• USPS and UPS shipping based on weight
• Complimentary Shipping on Orders $125+ (Up to 4lbs)

• USPS, UPS and DHL shipping based on weight
• Complimentary Shipping on Orders $150+ (Up to 4lbs)

Shipping insurance for your order can be purchased on our cart page. The cost is calculated on your order total before shipping.

1. Estimated Arrival: 2 - 6 Weeks
2. This economy shipping method uses a combination of shipping carriers, starting with USPS. Estimated delivery date is usually available once the package reaches your local carrier.
3. The package is shipped from our location using USPS and travels to a international shipping hub in the USA. This portion usually takes about 1 week.
4. The package now awaits transportation to its final destination. With an economy package, this route can have some layovers in other countries once it leaves the USA.
5. Once the package arrives in your country, the final "delivery tracking number" will be available to be clicked on for more detailed tracking. Customers can now contact the assigned local shipping company for customer service.

• Estimated Arrival: 1 - 6 Weeks
• Ships via Fedex Connect or USPS (Based on availability)

Calculated rates based on weight and destination are available at checkout.

All the delivery times displayed at checkout are estimates by the carrier, not guaranteed and do not include our processing times.

The customer is responsible for any taxes and custom charges. Please keep an eye on your tracking as your package may be returned to sender if these fees are not paid on time.

Once the package leaves our facility we release all monetary responsibility to the customer and the shipping company they chose to ship with at checkout. 8LOTUS is not responsible for any late delivery, undeliverable addresses, rejected packages or uninsured lost packages. We highly recommend purchasing order insurance for your order before checking out. If you have any questions or need further assistance, please reach out to us at hello@8lotus.co.

The customer is responsible for filing claims for insurances included with your shipping carrier. If you purchased insurance for your order through us prior to checking out, please email hello@8lotus.co to file a claim. Insurance Claims must be made within 120 days of shipment.

Waiting times before a claim can be filed with our insurance company:

• Domestic: 20 days
• International: 40 days

If you have any questions or need further assistance, please reach out to us at hello@8lotus.co.

All complimentary and discounted shipping are limited to 4lbs.

Lost & Missing
Please let us know within 14 days of delivery if you experience any issues with your order such lost packages or missing items.

Warranty
If there's ever a problem with a product due to our mistake, don’t hesitate to reach out to us anytime—we’ll make it right! To speed up the process please attach any relevant photos and reach out to us at hello@8lotus.co.

Returns & Exchanges
Unfortunately, we do not accept returns or exchanges due to mistakes or change of mind. Since all our products are made to order or have limited stock, and we want to ensure that every customer receives only brand new items, we don’t accept returns or exchanges. We understand that sometimes mistakes happen when placing an order, please contact us to apply a one-time courtesy re-order discount for the same items in a different size.

Product Disclaimer
Please note that due to the handmade nature of our products, you may find minor differences in print, color, hole punching and size from batch to batch. These variations will not hinder the use or fit of these products.

Please note that normal wear and tear over time may occur with all printed and ink-based products. Factors such as handling, exposure to sunlight, oils, and other environmental elements can naturally affect the appearance of ink and materials. Slight fading, smudging, or changes in color saturation are considered normal and not a defect in the product.

If you have any questions about our products and services, or if you wish to request a digital or physical sample, please contact us for additional assistance at hello@8lotus.co

You may request to cancel your order within 1 hour. Any funds will be returned to you in the form of a store credit.