Before November 2024: Your subscription will be charged on the same day as your initial subscription date every month. If you would like to change the date your subscription is charged, please cancel and resubscribe on the day you would like to be charged.

Starting November 2024: Your first subscription order will be charged on the date you subscribed and subscription renewal orders will be charged on the 21st of each month.

You can cancel your subscription any time by logging into your account and then going to: manage your subscription. Please note that cancellations will apply to the future orders, existing orders cannot be canceled. Once your subscription is cancelled, you will lose subscriber perks and any promotional prices associated with your previous subscription. To resubscribe you will need to wait until new subscription spots becomes available.

We will reserve your subscription spot for 48 hours if the payment is unsuccessful. Our system will attempt to retry the payment once a day. After this time your subscription will be automatically cancelled. You can also retry your updated payment by pressing the "retry" link next to the failed payment.

We recommend ordering one Deluxe Subscription and Classic Subscription(s) for additional sizes. This way you won't have duplicates of the additional stationery items that comes in the Deluxe Subscription in addition to specific sized products.

• Our subscription box is designed to offer a diverse range of new release products at a significant discount, allowing you to discover new favorites.
• Although our subscription boxes are not theme based, we may include seasonal products. Most of the products included will be in line with our style. If you are not familiar with our products, we encourage you to browse our website to get a feel of what we offer.
• We recognize that individual preferences vary, and while we strive to include items that will appeal to a broad audience, it’s possible that not every product will align perfectly with your personal needs.
• For those who prefer to tailor their purchases precisely to their preferences, we recommend exploring our a la carte products, where each item can be purchased separately at its regular price. This option ensures you receive exactly what you want, without any surprises.
• If you already subscribe to multiple subscription boxes, please keep in mind that you may receive similar seasonal products. For example, October and November are Thanks Giving holiday months. During this time we are likely to include some products that reflects values of the season.

• January Orders: March Box, Shipped in February
• February Orders: April Box, Shipped in March
• March Orders: May Box, Shipped in April
• April Orders: June Box, Shipped in May
• May Orders: July Box, Shipped in June
• June Orders: August Box, Shipped in July
• July Orders: September Box, Shipped in August
• August Orders: October Box, Shipped in September
• September Orders: November Box, Shipped in October
• October Orders: December Box, Shipped in November
• November Orders: January Box, Shipped in December
• December Orders: February Box, Shipped in January

Address Change

You can change the address of your subscription by going to manage subscriptions. Changes made will apply to future subscription orders only. If you need to change the address for an existing order, please contact us at hello@8lotus.co

Size Change

When spots are available, you can change your subscription size by going to manage subscriptions. Changes made will apply to future subscription orders only. If you would like to change your size for future subscription renewals when spots are not open, please send us an email at hello@8lotus.co.

Subscription boxes have the same warranty and customer care as our regular orders. If there is a problem with a product due to our mistake, please do not hesitate to reach out to us anytime—we'll make sure to take care of you and make it right. To speed up the process please attach any relevant photos when reaching out to us at hello@8lotus.co.

Yes, our subscriptions can be shipped to anywhere in the world. Please see shipping rates at checkout.

Your subscription will be shipped the next month. For example if your subscription order was placed on January 10th, your box will ship in February between the 15 - 20th. If the shipping dates falls on a weekend, your tracking will have its first scan updates the following business day.