Frequently Asked Questions
Yes, we ship all over the world from Texas, United States. Your package will be carefully packaged and sent via the shipping method of your choice. Our standard shipping is the most economic way to receive your package but can take up to 6 weeks if you are in a remote location.
To check if your order qualifies for our FedEx upgrade, please contact us with your full shipping address. FedEx packages usually arrives in 1 week.
Our orders are normally processed in 1 - 7 business days and special orders requiring customizations are processed in 1 - 15 business days. During product releases, store sales and peak holiday seasons, processing times are extended.
Processing time is the time needed to prepare an order once we receive it. Variation in processing times depends on the number of orders before yours and if there are any special order items that requires to be made (eg. custom dividers, notebooks, inserts, etc)
Our customized products are in high demand and we always have a queue of orders that are waiting to be made. If you wish to receive the rest of your order quickly, please order any customized / special order products separately.
Please let us know as soon as possible via email if you made a mistake with your order.
On the rare occasion that replies does not get sent successfully or we missed your email, please try to resend the original email or message us on Instagram @8lotus.co
If you arrived on our website through an affiliate link, there should be a "shopping with" banner at the top of the website. Alternatively, you can mention the person that inspired your purchase in the "notes" section of the cart page prior to checking out.
On rare occasions during download a file may become damaged. Usually this is easily fixed by downloading again. If you still are experiencing problems, please send us a screen shot of the error message to firstname.lastname@example.org
Although we do not accept any custom orders, you can request personalization on our existing designs for a fee (starting at $25). Limited spots available per month.
- title and subtitle change
- adding dates with Monday or Sunday start
- changing the hours on designs with timeline layouts
- changing a lined element to dot grid or grid
Please note that these services are not available during peak season from October - January.
Our special order spots are opened at the beginning of each month with limited availability. From October - January these spots are likely to be filled up more quickly.
Points for referrals are awarded when the new customer has placed an order using your referral code. Points will not be awarded if you referred yourself.