Shipping & Returns
We ship everywhere around the world. Your order will be carefully packaged and delivered with tracking using the shipping method of your choice.
Processing Times
Our processing times are normally 1 - 7 Business days (Monday - Friday, excluding holidays). This is about 1 week and 2 days. During special sales and shop events this time may be extended and will be communicated on the shop announcement header.
If your order contains any special order products, the processing time is 1 - 15 business days (Monday - Friday, excluding holidays and out of office holidays). Please note that all items in an order will be shipped together. During holidays and shop events this time may be extended and will be communicated on the shop announcement header.
Example Products
- Personalized Custom Dividers, Dashboards, Planner Dividers, Notebooks, Notepads
- Size Requests
- Printing Service
- Add Date Service with Sunday and Monday start options
Shipping Rates
- USPS and UPS shipping based on weight
- Complimentary Shipping on orders $100+
- USPS and UPS shipping based on weight
- Complimentary Shipping on Orders $125+
- USPS, UPS and DHL shipping based on weight
- Complimentary Shipping on Orders $150+
Shipping insurance for your order can be purchased on our cart page. The cost is calculated on your order total before shipping.
International Shipping
- Estimated Arrival: 2 - 6 Weeks
- This economy shipping method uses a combination of shipping carriers, starting with USPS. Estimated delivery date is usually available once the package reaches your local carrier.
- The package is shipped from our location using USPS and travels to a international shipping hub in the USA. This portion usually takes about 1 week.
- The package now awaits transportation to its final destination. With an economy package, this route can have some layovers in other countries once it leaves the USA.
- Once the package arrives in your country, the final "delivery tracking number" will be available to be clicked on for more detailed tracking. Customers can now contact the assigned local shipping company for customer service.
- Estimated Arrival: 1 - 6 Weeks
- Ships via Fedex Connect or USPS (Based on availability)
Calculated rates based on weight and destination are available at checkout.
Shipping Policy
All the delivery times displayed at checkout are estimates by the carrier, not guaranteed and do not include our processing times.
The customer is responsible for any taxes and custom charges. Please keep an eye on your tracking as your package may be returned to sender if these fees are not paid on time.
Once the package leaves our facility we release all monetary responsibility to the customer and the shipping company they chose to ship with at checkout. 8LOTUS is not responsible for any late delivery, undeliverable addresses, rejected packages or uninsured lost packages. We highly recommend purchasing order insurance for your order before checking out. If you have any questions, please reach out to us at hello@8lotus.co.
The customer is responsible for filing claims for insurances included with your shipping carrier. If you purchased insurance for your order through us prior to checking out, please email hello@8lotus.co to file a claim. Insurance Claims must be made within 120 days of shipment.
Waiting times before a claim can be filed with our insurance company:
- Domestic: 20 days
- International: 40 days
Return Policy
Let us know if you experience any issues with your order. We'll be happy to assist you promptly at hello@8lotus.co.
In order to ensure that all products received by our customers are brand new, we do not sell restocked /returned products and do not accept returns due to mistakes or change of mind. If there is an issue with your order due to a design or craftsmanship error, please let us know within two calendar years from time of purchase.
Please note that due to the handmade nature of our products, you may find minor differences in print, color, hole punching and size from batch to batch. These variations will not hinder the use or fit of these products. If you have any questions about our products and services, or if you wish to request a digital or physical sample, please contact us for additional assistance at hello@8lotus.co
We accept cancellations within 1 hour of your order being placed. Please note that any non refundable transaction fees will be deducted from the total if you choose to have your order refunded.