Frequently Asked Questions
Yes, we ship all over the world from Texas, United States. Your package will be carefully packaged and sent via the shipping method of your choice. Our standard shipping is the most economic way to receive your package but can take up to 6 weeks if you are in a remote location. To check if your order qualifies for our FedEx upgrade, please contact us with your shipping address.
Our orders are normally processed in 1 - 7 business days and special orders requiring customizations are processed in 1 - 15 business days. During product releases, store sales and peak holiday seasons, processing times are extended.
Processing time is the time needed to prepare an order once we receive it. Variation in processing times depends on the number of orders before yours and if there are any special order items that requires to be made (eg. custom dividers, notebooks, inserts, etc)
Our customized products are in high demand and we always have a queue of orders that are waiting to be made. If you wish to receive the rest of your order quickly, please order any customized / special order products separately.