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Policies

Terms of Use

Digital files are for personal use only and not to be altered, shared, resold or redistributed. By purchasing and/or downloading the files you are agreeing to the above terms. All files are intellectual properties of 8Lotus and protected by law.

Return & Exchange

Digital Files: Due to the nature of digital downloads, we currently do not offer refunds or exchanges. All sales are final.

Physical Products: We accept returns within 30 days of purchase on unused, unopened items in their original sellable condition. Customized and made to order products (eg. Printing Service) cannot be returned. All returns are subject to a 15% restocking fee plus the initial shipping costs; on orders that received free shipping courtesy of 8Lotus a $15 USD shipping deduction will be added. Any items kept and not returned, will be deducted from the refund total at its full retail price. This includes products that were discounted or gifted with the original purchase. Any shipping issues related to damaged or missing items needs to be reported to 8Lotus within 3 business days of receiving the package.

When shipping back a product to be returned, you are responsible for any costs associated with shipping the items back. 8Lotus is not responsible for lost or damaged returned items. Before shipping out a return item, you must contact us to state the intent of your return. We will then issue you a return ID number and return address that must be labeled on your package. Please note that the return address is not the same as the original from address of the package you initially received.

If you have any problems with your order please contact us.

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