At 8Lotus, we are committed to providing quality products. We really hope you enjoy your order. Please contact us at hello@8lotus.co for assistance.

    1. Shipping:
      1. Due to the impact of Covid-19, domestic and international shipping times may be delayed. We highly recommend shipping with UPS or DHL for international orders for faster delivery.
      2. Delivery times are estimated at checkout and do not include processing times. Current processing times are 1 - 10 business days and 1 - 15 business days for custom orders.
      3. International orders shipped after October 23, 2020 will include insurance automatically of up to $100. We suggest purchasing insurance on your order as once the package leaves our studio we do release monetary responsibly to the customer. 
      4. The customer is responsible for any customs / tax charges for orders outside of the United States. We highly recommend the customer to check with their preferred shipping carrier (USPS, DHL or UPS) to confirm these charges before placing an order. 
      5. Orders over $100 in the USA may require signature upon delivery.
      6. 8Lotus is not responsible for any "late" delivery or lost packages, but please contact us for assistance.

    2. Digital Orders
      1. Digital orders except size requests are fulfilled automatically and you should receive a download link on the order completion page. Another link will be emailed to you shortly.
      2. All digital products are for personal use only. All 8Lotus designs are protected by law.
      3. If you have made a mistake or purchased two of the same digital products, please contact us with your order number(s) and we can issue you a store credit.
    3. Returns:
      1. We do not accept returns on digital, custom or pre-order products. 
      2. We accept returns when notified within 7 days of delivery and received back within 14 days for physical products.
      3.  All returned item(s) must be unused, in perfect condition, in their original packaging and include any free gifts that were given.
      4. All returns to original payment are subject to a 15% restocking fee plus the initial shipping costs. No restocking fee will be charged for store credit exchange. Orders that received free shipping courtesy of 8Lotus a $5 - 10 USD shipping deduction will be added.Any items kept and not returned, will be deducted from the refund total at its full retail price. This includes products that were discounted or gifted with the original purchase.
      5. You must contact us and receive a RMA number in order for us to process your return. The shipping costs associated with the return are the responsibility of the customer. 
      6. Please allow up to 15 business days for your refund to be processed

    4. Cancellations: Once an order has been placed we do not guarantee cancellation or changes. If approved, cancellations can be refunded via store credit or the original payment method. A 3-5% restocking fee will be charged to cover non-refundable transactional fees if the original payment method is chosen.