We really hope you enjoy your order. Your satisfaction is important to us. If you have any issues, simply contact firstname.lastname@example.org to start a conversation.
- If there is a mistake with your order, we are truly sorry. Please contact us at your earliest convenience with your order number and supporting evidence so we can properly take care of you.
- All digital products are for personal use only. All 8Lotus designs are protected by law.
- We do not accept returns on digital, custom or pre-order products.
- If you have made a mistake of purchase two of the same digital products, please contact us with your order number(s) and we will gladly issue a refund minus any transaction fees taken by third parties.
- We accept returns when notified within 7 days of delivery and received back within 14 days for physical products. All returned item(s) must be unused, in perfect condition, in their original packaging and include any free gifts that were given. All returns are subject to a 15% restocking fee plus the initial shipping costs; on orders that received free shipping courtesy of 8Lotus a $5 - 10 USD shipping deduction will be added. Any items kept and not returned, will be deducted from the refund total at its full retail price. This includes products that were discounted or gifted with the original purchase. We will send an email once the item(s) have been received and your refund has been processed. You must contact us and receive a RMA number in order for us to process your return. The costs associated with the return are the responsibility of the customer. You will receive your refund in the original form of payment. (Updated Nov 1, 2019)