At 8LOTUS, our products are made in small batches or made to order with the utmost care at our studio. This approach minimizes waste and allows us to offer a wide selection of designs. Every product you receive is guaranteed brand new and never a returned product. We do not accept returns or exchanges due to mistakes or changes of mind. This allows us to fully dedicate our time and attention to producing quality products and serving our customers.
1. Please let us know as soon as possible if you encounter any problems with your order. Simply provide your order number and send any relevant photos (if applicable) to firstname.lastname@example.org and we'll be happy to assist you promptly. All products made in house comes with a 1 year warranty on any manufacturer errors.
2. Due to the nature of our service and products, we do not accept returns/exchanges. Please ensure you are ordering the correct size before placing your order. Our detailed size chart is available here and you may ask any questions by contacting us here.
3. We accept cancellations within 1 hour of placing your order if it has not been fulfilled. Please note that payment processing fees are not refundable and will be deducted from the order total should original payment be selected.