Contact us at hello@8lotus.co if there is anything wrong with your order or to start a return. We look forward to resolving any issues as soon as possible. Please include your order number and attach photos of any defects to speed up this process.

Return Policy

  • We do not accept returns on digital, custom, or pre-order products, but please contact us if you experience any issues.

  • We accept returns when notified within 7 days of delivery and received back within 30 days of delivery for physical products.

  • All returned item(s) must be unused and in their original condition.

  • Returns to Original Payment: All returns to the original payment are subject to a 15% restocking fee 

  • Store Credit: No restocking fees will be charged for store credit exchange.

  • Shipping fees are not refundable. Orders that received free shipping will have the cost of shipping deducted.

  •  Any items kept and not returned, will be deducted from the refund total at its full retail price.

  • The shipping costs associated with the return are the responsibility of the customer. 

  • Please allow up to 15 business days upon arrival for your return or exchange to be processed.

Warranty

  • Your purchase includes a 1 year warranty for any manufacturing defects on planner inserts and dividers produced in house.